Pep payment arrangement confusion and inconsistent billing

I am deeply disappointed and disgusted with Pep's (Pepkor) communication and account management.

After being unemployed since September last year, I resumed work on 5 February 2026 and immediately made payment arrangements with Pep. These arrangements were acknowledged by Pep on 18 February 2026.

On 27 February 2026, Pep confirmed that my R800 payment was reflecting on my account. However, on 3 March 2026, I received an SMS stating that R727 was due and payable immediately. I queried this, and on 9 March 2026, Pep confirmed in writing that my new instalment had been captured at R436.98.

Despite this, on 19 March 2026, I received yet another SMS advising that R255 is due.

How is it possible that a client makes a formal payment arrangement, Pep acknowledges it, confirms it in writing with a new instalment amount, and yet continues to send SMSes reflecting completely different amounts? This is not only confusing but deeply frustrating and unprofessional.

Pep, please get your internal systems, communication, and records in order. Clients who make the effort to arrange payments in good faith deserve accurate and consistent communication — not mixed messages that cause unnecessary stress and confusion.