Pep Paxi is a ****!!

I dropped my parcels at pep yarona shopping center few days ago, I then received a message to say I dropped my parcels and that was the last message I received from them, tracking number is invalid, I went to pep but was told that I should've taken insurance incase my parcels are missing but now I just have to wait, I need my parcels TODAY or else I'll go and close that shop, if you don't want to deliver my parcel it's fine give it back to me, I spent money to buy those things I need them