Pep paxi delivery services and employees!

I am very dissapointed on the 23 May I went to do a paxi courier at Mayfair pep , of 4 packages . Sadly only 3 packages were received by my recipient, I then instantly followed up with the store !

I have never seen so much pathetic cover up for the cashier who assisted me in doing the courier delivery. All 3 items where scanned and immediately got the SMS but the 4th one took time , I then questioned why the SMS is delayed before leaving the store and the cashier said that sometimes network is am issue but the message will be recicieved , after 5 Minutes that's when the SMS came through as I had left the store which my recipient also received.

I inquired with the store they said the package was picked up by the courier company, spoke to Rorisang from Paxi customer services consultant, and advised that the packaged was marked missing from the store , which doesn't make sense as my recipient confirmed 3 packages were received only . No communication was provided at the store if the package was faulty, or over packed, due to packing items. Junior the two eye see from Pep Mayfair, was not giving accurate Information based on questioned asked pertaining to the loss of package , which he mentioned that it does happen thar a package can be taken by courier without it being scanned , and I asked how is that even possible as I was not aware of the even the package missing in action ! I had requested for evidence to be submitted to me via email to confirm all allegations to no success, till date.

Today I followed up as I was advised to receive feedback after 48-72 hours to nothing , I spoke to Lesego from paxi and advised that system has been noted as "packaged failed to be picked up at the store " as courier did not take it ! And the consultant was told that the item was presented to courier without being scanned but we received D reference number of the package being scanned !

As a seller, I lost out on stock and this is business loose due to negligence and theft from the store ! I want this person Hazel to be fired and tell the truth and pay my money back for my stock to buy again for my customers as now I have a bad reputation towards my clients

Be it that this matter is not resolved and fedsback is not provided , I intend on taking it further legally and Sadly the reputable company will be faced with consequences of a ***** that was hired to work for them !!!