PEP PAXI Courier Service Disappoints

This is a new courier service from PEP Stores. You drop a parcel at the store and the other person collect at another PEP Store, they are working with RAM and Skynet to deliver between the stores. On the 1st of this month i sent a parcel from Jane Furse PEP Store in Limpopo to Kwamashu PEP in KZN. I paid R80 delivery charge which takes 5-7 days delivery period. The 7days elapsed and the parcel hasn't been delivered, when i track it on their website...it only been updated once when the courier came to pick up. I called the PAXI customer care to enquire about the delay. I spoke to a lady by the name of Sinazo she told me she will escalate the matter to her manager and the parcel will be delivered the following day. I tracked again later in the evenning but still there was no update. I called again the following day n spoke to a guy named Ken or Kent he put me on hold for 3min saying he's looking into it. I got cut off due to airtime. I called again n spoke to another guy i didn't get his name he also put me on hold for 5min n returned to tell me the parcel was still at the store where i dropped it off i should go to the store and collect it they going to refund me. I asked him why then does it say it was collected from the store by courier he then put me on hold again n check again...i waited for 9min n got cut off...my airtime was depleted. Im running a business, and this is costing my business reputation. No one bothered to call and inform me about what's happening with the parcel. Its now been 15 days since i sent the parcel i don't even know the whereabouts of this parcel n these ppl seem to be clueless too. This is the tracking number of the parcel in question D ********** 33471

All i want is for the parcel to be delivered to my client. Its been too long and everyday im wasting my money by calling the customer service but with no help.