PEP PAXI BAD SERVICE!!!

I have a parcel I dropped off at PEP Langa in Cape Town on Monday at 9am, it was supposed to take 5-7 working days. The parcel is still at Langa, I've called twice already and the person who helps me tells me I need to only call to query after the 7 days.

How on earth can I only call after day 7 when I expected my parcel to have reached it's destination by the 7th day? Someone is waiting on the parcel in Butterworth but it is still with them . When I called the call centre on Tuesday they claimed to have logged a call for the parcel to be picked up while I was on the call.

2 weeks ago I had dropped off a parcel at Pep Milnerton and it was picked up the same day and delivered within 3 working days (GREAT SERVICE). If my parcel had been picked up at Langa already I would not be complaining but we are on day 5 now, I don't see how it will get there by day 7.

I also have a business and those are products I am sending to Butterworth, this will affect my income. Surely you should understand my frustration in regards to this.