Pep Paxi

I recently sent a parcel via Paxi through Pep Morula View. I paid and received a till slip to show that I paid R139 total payment including insurance. The till assistant said to me to make sure I receive insurance, I must register via WhatsApp etc etc, which I did, but I could not go through when I put in my ID number. I did not take heart to it and thought I will try later. I did, and still got the same thing. Few days later after I know that I had sent the parcel, I have not received the pin number and the confirmation sms. I was made aware by the person expecting her parcel that she did not receive anything from her side:(. I followed up with Pep Paxi and they confirmed that the parcel had not left the shop and I must go and claim it back. I hope when I do go, I find everything I had packaged in the bag. I'm not certain whose fault it is of this but Pep Paxi must do better because this is not the first time I used their services for the same person, and previously, everything has been going well.