PEP - Pathetic Service

Had the worst experience in CT today at PEP. Went to collect a Paxi parcel only to be given every excuse why they (the staff of PEP) couldn’t help me and that I must go away and find the information they want, then they might try and help. It seems like the staff can’t use a computer, have no brains at all about customer service, and honestly couldn’t be bothered. They collect their salaries every month so why bother with helping customers. Will never set foot in a PEP again, won’t advocate their use nor support their staff or company. What a sad and pathetic bunch of losers in a poorly run company with no standards or CRM skills.