PEP PAROW CENTRE AND PAXI SERVICE

Hi, On the20 June 2019, utilised the services of PAXI powered by PEP using the 3 - 5 days service delivery, I received an sms saying my parcel has arrived yesterday and my sister went to collect it today. When she got there she was told that the parcel was not in that store , i called the Pep in parow centre where I sent the package from and the consultant told me that it could have been a mistake from their side that she could of accidentally chosen the wrong address. I ask how because I gave her the correct one and I even told her the pep store I want it delivered to. She said she doesn’t know but suggest I call paxi customer service. Fine I call and they tell me my parcel is in JHB instead of CPT the rudeness I received from the consultant he was so rude refused to hear me out and blamed me for the mistake that was made saying I gave the wrong address to the consultant at pep , I called the pep store in parow centre again and asked to speak to the manager I explained to her my situation and she didn’t careless she told me the package will be brought back to cpt and il have to pay for it and also pay for it to go to the correct place, I asked how is this my fault I gave your consultant my home address which is Durban toongat 4339 then told her the peps that showed up she must select the one with the postal code 4400 , the fact that she failed to do as I asked and instead used my home postal code as the peps one resulting to my package being sent to jhb is unacceptable . the manager says I should have checked my sms when is ent it I told her I did not receive the sms immediately if I had my slip to show what time I paid for the parcel to be delivered and what time I got the sms you would see clearly that I received it late. I FEEL SOOOOOO ACCUSED AND FURIOUS WITH THE LEVEL OF CUSTOMER SERVICE I RECEIVED FROM A NEW SERVICE PROVIDER LIKE PAXI and pep . I MEAN I COULD HAVE USED OTHER COURIER SERVICES BUT DUE TO THE CONVENIENCE I CHOSE THE PAXI SERVICE....... I TRULY REGRET TO HAVE USED THE SERVICE . I want my parcel sent to the correct address and I refuse to pay for it , or refund me my money back and my parcel and il use a different delivery system