PEP parcel dislocated or lost by PAXI

Good day Team PEP I am trusting you are well however not happy on my side not at all happy I hereby remain discontented with the level of service provided Well, it has been 2 months to date however your time lines with PAXI is almost 9 or 10 days to reach the delivery status. I have spent +-R1470 towards school uniform however this particular parcel never reached me. Parcel number or tracker number: D*** this was carried out as from 9 August 2024 and I need your utmost intervention in this regard. I am under dismay as I am now told that "we are unable to trace the parcel which was paid for to be delivered safely however to date I still do not have my parcel delivered. I have made numerous follow ups with PEP and not to mention PAXI they do not communicate and I end up having to use extra cost to reach out to you guys, to me you work hand in hand and I trust there is some sort of means to assist me get the mentioned as they come through cost and sweat and I would like to politely ask that you refund me in full or send me to a PEP store to fetch my parcel as I feel this cost wouldn't bring your organization down however if you don't help me I will be all over social platforms and I may just refer to the national consumer to raise this matter with them since you not giving me your customer the service I deserve between the 2 entities. Note that the parcel consists of school uniform which amounts to R1470 2 trousers, 2 long sleeve white shirt and 2 short sleeve, soccer sheen guards socks and 2 school shoes, I have attached the parcel number which I believe will help get means of contact as I need urgent attention on this matter my alternative numbers: *** or *** my name Sbonelo Xaba I will be referring same to PAXI site as well, I have already picked up the reviews on your guys website let's make this and all the others if not attended to be happy with your resolution process making sure that your customer remains happy and continue to trust you as our long standing service provider or rather a store, show us what customer service is. Hope to hear from you soon