PEP Odendalsrus DISGUSTING SERVICE!!!!!!!!!!

I went to Pep Stores on the 7th of May in Odendalsrus to exchange a mobile I bought. I bought the mobile from Pep Stores in Oudtshoorn and have re-located to Odendalsrus thus for going to this branch to exchange. Motso the manager at this store advised me that "SORRY YOU CAN DRIVE BACK TO OUDTSHOORN FOR EXCHANGE, I WILL NOT ASSIST YOU AS I AM NOT ALLOWED TOO. This is totally unacceptable and not true, any pep branch should be able to assist, I expect that this store assists me or PEP head office will be contacted, staff (especially a manager) shouldn't be in this position if they can't work with people, absolutely disgusting!!!!!