Pep needs to review their staff and performances

I have never been so disappointed by the appalling service I got from pep cell in mega city Umlazi, I mean the store needs to train their staff in customer service and patience. They were completely rude and clueless when I went there to send a paxi parcel. I had the store number and all and when they punched it in it reflected it was in western cape while my parcel was going to nn and they apparently could not help me because they could not search the store by name. Secondly the glue on the paxi package was coming undone so I asked if it was ok to use Sello tape to hold it together and they said yes then after I'd taped it they suddenly tell me I can't do that because the paxi guy would not take a taped up package, at that moment I was getting frustrated and they tell me that I shouldn't stuff my bag so much next time and that I should buy another one🙆🙆🙆 can you imagine my face at that moment. So then they tell me that they will call head office for help and suprise suprise the office is not answering. I sincerely hope that they get the jobs that they studied for because working retail with customers is not for them and I mean all of them. I just lost it took my bag and left because I was wasting my time with clueless kids who probably got the jobs because they were pretty. Today I sent my nephew to another pep be he was assisted with no problem and no complaints even the cashier that assisted him told him that at the other store they just didn't want to help and were not willing to even try🙄 Pep needs to hire the right people for the job, people who need the job and are patient and friendly. Thanks for your time and for letting me vent.