PEP MUSHROOM FARM

The treatment I received from the mushroom farm store is very distasteful and poor from one of the staff named Tears to be precise. I went to the store just after 9am to send some parcels through paxi and to buy headsets, only to find the store not opened and staff outside. I asked them what time they would opened, one lady said at 9:30.I went back around 10 to be assisted by one lady, bought the paxi bag and she told me to go on the side to package my parcel. I went to the side as I was packaging my parcel i realised that the whole plastic wont fit inside the paxi bag, I decided to take stuff inside the plastic and put them one by one inside the paxi bag, as I was filling the paxi bag almost done,this lady approached me and said the paxi bag wont close ,the content should only reach a certain point,it's the way she said as if like I'm forcing things and I said I didn't know and I will buy another plastic. While I was busy loading the clothes in another plastic I said to her that I'm used to the staff packing it for me, she then said if I need help I should just ask for it, the way she said it I even had to tell her that I don't like the way she is speaking to me and that I was not fighting when I said that. As a regular paxi user it was my first time being asked to package the parcel on my own that's why I didn't know you shouldn't go beyond a certain line when packaging contents and I didn't even know it was the rule that we should package ourself because I would always be assisted,I have never done it alone.She further asked if they normally do it for me,where are those people with hands demostration as if like I should go and call them.I believe even if it was the paxi rule to let customers do packaging but I believe it wont hurt to assist a costumer, what she cared about was to go and eat. I didn't know this rule, she could've just told me nicely about it and that that's not how it supposed to be done, not to be given attitude,being talked to like that and being defensive. In the mist of this I asked her name she ignored me initially, when asked the second time she told me its written on the receipt as she point it. When the packaging was done,she tells me paxi doesn't have network,that time not telling me any way forward,remember the parcel is packed and sealed in a paxi bag I don't even know if I should leave with it. I had to ask her what should I do she said she doesn't know, I then asked her should I come back later or do at another store, she said yes. I left with my bags. I then decided to go back and speak to the manager, she was called and she apologized but I believe she just apologies just for the sake of apologizing. This woman should learn to speak and treat people,if I was disgusting her she should've just said so I could've easily went to the other stores, because honestly I never had any issues with any of the pep stores. This was the first and I wish to never visit this store again.