SS
Sade S

1 reviews | Active since Apr 2016

17 May 2016, 09:47

Pep/MTN pushing clients from pillar to post

<p>Good Morning.</p> <p> </p> <p>I'm a terribly unhappy client and this is my last resort. I've been dealing with Pep KC for 2 months and now they telling me that it has nothing more to do with them. A cellphone was purchased from pep in Feb and in March was sent for repairs. 21days later we started enquiring about the phone and no one could give me any answers Pep store manager keeps blaming the MTN Rep who for the last month has made no contact with me. It's now 2 months since sent in for repairs.</p> <p> </p> <p>Last Tuesday I went into store again and was told by a staff member named Bernie in a very rude tone that it has nothing more to do with them I must just deal with MTN. Rushdien Mtn Rep is never contactable. after a month Im yet to hear his voice.</p> <p> </p> <p>Pep KC and Mtn couldn't be bothered by customer service!</p>

0
Replies (1)
PEP
PEP's reply17 May 2016, 12:49
Official

Thank you for bringing the matter to our attention.

Someone from PEP will contact you soon.

Regards

PEP