PEP MONEY TRANSFER In Ladybrand FreeState

I am deployed at Ladybrand FreeState. I went to send money home using Pep money transfers on the 14 March 2020. I made two transations on diffrent amounts. The first one went through correctly my sister recieved the money and second one it got blocked because they inserted the pin code wrong. When i called Pep money transfer Help desk they said i must confirm my ID and my cellphone number. The money is still there in their account but my cellphone no doesnt match with the one on the slip. I totally dont know who's cellphone number is that and i check all my list nothing matches with that number. I pretty believe the teller made some figure error there but now they say i cannot get my money because of that cellphone number i do not know it.Now my family hasn't recieve their mothly support and my money is stuck at Pep and they say i wont get it because of my negligence. I am from KZN, on deployment as a Soldier and my family had not recieve money for two weeks. I have the slips in my position for both transations and my ID and i know the pins. But that cellphone number is not mine. I dont know what to do. Please help me Peter My cellphone no.***