PEP Money Transfer - Horrible Service !!

I made a money transfer on the 27th July 2018. sent the number to my friend who is suppose to draw the money , short after she notified me that the pin does not work. I went to Pep , the store manager phoned the call center and they sms a new pin number. I then tried to draw the money myself at an Absa atm , transaction was not allowed with a error code 55. Again went back to the store and the manager advised me to draw from Shoprite since most atm's does not always have R50's or R20's. I the went to Shoprite again , again the pin did not work. I went back to Pep and again the manager phoned call centre and they sms new pin again which again did not work. In this whole process I lost my cell phone. I called from the office ***and spoke to Mpho , she explained that the store can do a cash back to give my money back. Frustrated and really mad , because I lost my phone and then the poor service sending me up and down , losing time at work I went to the Pep store again. This time the consultant wanted to speak to me , I couldn't believe my ears when the consultant even pitched the idea of me having to wait 7-14 working days for the money after I've been told the issue can be resolved now. It was either wait or do a sim swap to get the sms. what complete nonsense is this?? I wasted so much time and lost my damn cell phone and it just seems like no one gives a rats ass. I was told by the call center management that they are going to call other stores nearby to find out which store can do this cash back. not taking into consideration how I'm going to get there . I am so embarrassed cause the person who is supposed to get the money must be thinking I'm a **** now, cause every time its an excuse. I haven't received any call back and will probably have to run after my money and call them myself. This is not how you treat a customer , this has caused so much inconvenience for me and the person waiting on the money . Totally inconsiderate of the circumstances I'm told to do a sim swap , where would i put the sim card? and wait 7-14 working days? for what...its my money , why must I wait because your system is messed up....not my problem or so I thought. The worst service I've ever received ..in my life ..ever. I will not make use of this service and do not advise anyone to do so.