Pep money transfer ****

Pep home in Cosmo ****med my mother R2000 the lady by the name of ESTA was assisting my mother to send money but it never reaches home,the money was withdrawn within 30 minutes after my mother transaction.She took advantage of my old mother n go withdraw the money after my mom left their store.we logged a call for assistance their useless head office it won't refund us please assist my mother they ****** her old age grand.