1 reviews | Active since May 2022
PEP money transfer biggest ****
After hanging up I waited for 10 minutes to get a new transfer number but no sms was coming through I then panicked and I started to suspected a foul play but because already I was already in a taxi home I couldn't quickly go back withdraw the money instead I called my uncle whom stay closer to Mams mall to quickly rush to PEP next to him to withdraw the money up on arrival the lady who was helping him told him that they have network issues asked him to be patient but I was worried because it was taking time, I then called my husband to quickly rush to Standard Bank ATM at filling station next to him to withdraw the money...the feedback I got from my husband was that the money was already taken that after 16H00 already and I couldn't go back to the store since I was traveling on a public transport and closing time was close.
The next day on the 1st of May I went to the store met store manager by the name of Xalati explained my story...she said she will check on the system, she went on to the system to check but she said they have network issues tried twice and failed she the bought airtime called customers care using her cellphone but she was complaining about her phone saying she can't hear properly, I then bought airtime called using my own cellphone that's when I got confirmation that the money was withdrawn in the same town around 13H40 and the other one was withdrawn around 14H55.
After confirming with the call center the manager filled the form for me to open a case at police station as she was helping me another customer came in to complaining about the same problem as she was helping me she was busy speaking in defense of the cashier and talking like someone who is encouraging me to just drop the matter because the store doesn't have CCTV so there is no way I will succeed in getting my money but I then took the form to the police station but I was turned back for more details,I then demanded for her to come with me to the police station to hear for herself, she agreed to go with me after closing the store around 13H00, I then waited for her after closing the shop we went to the police together when I was busy opening the case she again spoke in defense of the cashier in front of the police saying there is no way the cashier can have their cellphone at a till point because she personally locks them away. I then asked how sure was she about her story and how did my details end up with a third party without my knowledge, I then asked her to provide CCTV footage that will prove my case she said there no cameras in the store expect the one at the door. From her statements I couldn't tell that she has full knowledge of what is happening and she or the whole staff in that store are cohorts with the ******** syndicate surely they guy who tapped me on the shoulder works with them and was behind me to ***** my PIN and for him to tap me was to get the details of the second transaction.
I could tell she is well aware of what's happening because even explained that the issue of ****s made ABSA to leave them that's when they started using Standard Bank for money transfer...case is opened with the police but PEP is a ****, put customer at risk especially us females pass my confidential info like contact number to a third party to add salt to wound after many complaints on the same issue still no CCTV cameras, I will expose PEP until I get my money and damages on traveling...be careful
Finally I got my chance to do what I came to do, at the till point I was helped by a lady called Mologadi, we exchanged greetings I then asked her to help me to transfer sum of money amounting to R3100.00, she then advised that I can't transfer more that R2000 all at once I then asked her to do two separate transactions, one for R2000 and the other one will for the remaining balance.
As she was helping me, she was complaining about network issues on the system, she performed the first transaction of depositing R2000.00 when the moment to create PIN came she said the system can't take my PIN because it is simple so I should create a strong PIN that happened twice and on my third attempt everything went smooth but upon finishing the transaction she dropped the slip and said to me the till roll is finished I should give her a minute to change the roll she then bend down for sometime when she stood up she had my slip in her hand and passed it to me...to my surprise she never changed the roll that she said is finished but because I never expected any foul play, I let go and waited for second transaction to finish...after giving me my second slip on my way out I was tapped on the should by a guy asking me to help him deposit money on his behalf to whom I never entertained.
On my way home around 14H46 I received a call from private number, on the phone it was a guy who explain to me that I visited PEP store in groblersdal apparently they had network work issues so I should verify transfer number for the transaction I deposited R1100.00 that starts with 74, I then asked where is he calling from he said from PEP region in Middleburg, I then called the number for him before hanging up he said I should receive a new transfer number in the next 10 minutes at this stage I never suspected any foul play because he never asked for my PIN.
After hanging up I waited for 10 minutes to get a new transfer number but no sms was coming through I then panicked and I started to suspected a foul play but because already I was already in a taxi home I couldn't quickly go back withdraw the money instead I called my uncle whom stay closer to Mams mall to quickly rush to PEP next to him to withdraw the money up on arrival the lady who was helping him told him that they have network issues asked him to be patient but I was worried because it was taking time, I then called my husband to quickly rush to Standard Bank ATM at filling station next to him to withdraw the money...the feedback I got from my husband was that the money was already taken that after 16H00 already and I couldn't go back to the store since I was traveling on a public transport and closing time was close.
The next day on the 1st of May I went to the store met store manager by the name of Xalati explained my story...she said she will check on the system, she went on to the system to check but she said they have network issues tried twice and failed she the bought airtime called customers care using her cellphone but she was complaining about her phone saying she can't hear properly, I then bought airtime called using my own cellphone that's when I got confirmation that the money was withdrawn in the same town around 13H40 and the other one was withdrawn around 14H55.
After confirming with the call center the manager filled the form for me to open a case at police station as she was helping me another customer came in to complaining about the same problem as she was helping me she was busy speaking in defense of the cashier and talking like someone who is encouraging me to just drop the matter because the store doesn't have CCTV so there is no way I will succeed in getting my money but I then took the form to the police station but I was turned back for more details.
I then demanded for her to come with me to the police station to hear for herself, she agreed to go with me after closing the store around 13H00, I then waited for her after closing the shop we went to the police together when I was busy opening the case she again spoke in defense of the cashier in front of the police saying there is no way the cashier can have their cellphone at a till point because she personally locks them away. I then asked how sure was she about her story and how did my details end up with a third party without my knowledge, I then asked her to provide CCTV footage that will prove my case she said there no cameras in the store expect the one at the door. From her statements I couldn't tell that she has full knowledge of what is happening and she or the whole staff in that store are cohorts with the ******** syndicate surely they guy who tapped me on the shoulder works with them and was behind me to ***** my PIN and for him to tap me was to get the details of the second transaction.
I could tell she is well aware of what's happening because even explained that the issue of ****s made ABSA to leave them that's when they started using Standard Bank for money transfer...case is opened with the police but PEP is a ****, put customer at risk especially bus females pass my confidential info like contact number to a third party to add salt to wound after many complaints on the same issue still no CCTV cameras, I will expose PEP until I get my money and damages on traveling...be careful
Finally I got my chance to do what I came to do, at the till point I was helped by a lady called Mologadi, we exchanged greetings I then asked her to help me to transfer sum of money amounting to R3100.00, she then advised that I can't transfer more that R2000 all at once I then asked her to do two separate transactions, one for R2000 and the other one will for the remaining balance.
As she was helping me, she was complaining about network issues on the system, she performed the first transaction of depositing R2000.00 when the moment to create PIN came she said the system can't take my PIN because it is simple so I should create a strong PIN that happened twice and on my third attempt everything went smooth but upon finishing the transaction she dropped the slip and said to me the till roll is finished I should give her a minute to change the roll she then bend down for sometime when she stood up she had my slip in her hand and passed it to me...to my surprise she never changed the roll that she said is finished but because I never expected any foul play, I let go and waited for second transaction to finish...after giving me my second slip on my way out I was tapped on the should by a guy asking me to help him deposit money on his behalf to whom I never entertained.
On my way home around 14H46 I received a call from private number, on the phone it was a guy who explain to me that I visited PEP store in groblersdal apparently they had network work issues so I should verify transfer number for the transaction I deposited R1100.00 that starts with 74, I then asked where is he calling from he said from PEP region in Middleburg, I then called the number for him before hanging up he said I should receive a new transfer number in the next 10 minutes at this stage I never suspected any foul play because he never asked for my PIN.
After hanging up I waited for 10 minutes to get a new transfer number but no sms was coming through I then panicked and I started to suspected a foul play but because already I was already in a taxi home I couldn't quickly go back withdraw the money instead I called my uncle whom stay closer to Mams mall to quickly rush to PEP next to him to withdraw the money up on arrival the lady who was helping him told him that they have network issues asked him to be patient but I was worried because it was taking time, I then called my husband to quickly rush to Standard Bank ATM at filling station next to him to withdraw the money...the feedback I got from my husband was that the money was already taken that after 16H00 already and I couldn't go back to the store since I was traveling on a public transport and closing time was close.
The next day on the 1st of May I went to the store met store manager by the name of Xalati explained my story...she said she will check on the system, she went on to the system to check but she said they have network issues tried twice and failed she the bought airtime called customers care using her cellphone but she was complaining about her phone saying she can't hear properly, I then bought airtime called using my own cellphone that's when I got confirmation that the money was withdrawn in the same town around 13H40 and the other one was withdrawn around 14H55.
After confirming with the call center the manager filled the form for me to open a case at police station as she was helping me another customer came in to complaining about the same problem as she was helping me she was busy speaking in defense of the cashier and talking like someone who is encouraging me to just drop the matter because the store doesn't have CCTV so there is no way I will succeed in getting my money but I then took the form to the police station but I was turned back for more details.
I then demanded for her to come with me to the police station to hear for herself, she agreed to go with me after closing the store around 13H00, I then waited for her after closing the shop we went to the police together when I was busy opening the case she again spoke in defense of the cashier in front of the police saying there is no way the cashier can have their cellphone at a till point because she personally locks them away. I then asked how sure was she about her story and how did my details end up with a third party without my knowledge, I then asked her to provide CCTV footage that will prove my case she said there no cameras in the store expect the one at the door. From her statements I couldn't tell that she has full knowledge of what is happening and she or the whole staff in that store are cohorts with the ******** syndicate surely they guy who tapped me on the shoulder works with them and was behind me to ***** my PIN and for him to tap me was to get the details of the second transaction.
I could tell she is well aware of what's happening because even explained that the issue of ****s made ABSA to leave them that's when they started using Standard Bank for money transfer...case is opened with the police but PEP is a ****, put customer at risk especially bus females pass my confidential info like contact number to a third party to add salt to wound after many complaints on the same issue still no CCTV cameras, I will expose PEP until I get my money and damages on traveling...be careful