Pep money club and ABSA is ****! Do not use it!

I opened a pep money club a couple of money ago, every month end, I put money into the account via buying tokens. This month, after purchasing the token with my card while trying to load the token, it does not take. Apparently I do not have a card or account with pep money club. The store ladies and I called the number ********** 765, and I spoke to team leader by the name of Ryan, who then informed me, my account was closed on a technical error. Firstly how can they close my account with a credit balance of R3000, and the account is active. secondly why was I as the customer and account holder I was not informed. Thirdly when im questioning im being told to wait for 72hours, when I was assured I would have answers whether they will activate my account or transfer the money and I get a new card.

You people need to know that I am highly pregnant, and should the stress of this cause anything to happen to me or my unborn child, or if this matter is not resolved asap. I will be contacting my lawyer and suing.

There has been no communication from pep, I have to be the one contacting, this is not on.

I did not put money in that account for the account to be closed on you'll technical error.

Very upset and very angry