PEP Mobile @Lakeside

I would like to register my unhappiness with the way PEP mobile operates. I went in to buy airtime with R180 but the cashier debited more than once when I raised the matter with her. She was very sarcastic and said the money will be reversed in few minutes, the lady didn't even take my contact to check if the mistake if there is any progress up to this far there has been no progress or update on the matter. two days after I call the store and requested up the lady who apparently is the manager took my details and said she will call, up to this far no one has contacted. What a terrible costumer care.... people must trust that store