Pep Malamulele Service

Bought and openviewHD decoder at pep in October it was only activated December and since it has been giving me problems and when I say I want an exchange and explain issue at pep malamulele near boxer Onicah say they cannot exchange I must still pay their installer to prove that it is an signal issue as they say. Service received was appalling it's still within exchange window but a torn of terms and conditions now apply which are not even detailed on the slip Called head office

CSA001SPPG and lady I spoke too told me there's nothing they can do sorry They say it has no issue but refuse to change it if it has no issue and still refuse a refund,so I must still pay to test their signal theory