Pep Madantsane no service

My mother went to Pep Mdantsane Hi-way to send a parcel, they could not assist her because she did not have the other Pep store number in which other Pep stores usually assist as long you know where the store is. And I called my mother to speak to the and explained I cant acess that information as I am at work she wad rude on the phone and told me the other stores are not supposed to assist either.