PEP Kriel's bad manager =bad service

The service at the Pep in Kriel shopping centre is always terrible. You will be standing in a queue for over 15 minutes with only 3 people ahead of you. There were 3 people standing by the tills all working from one till but the queue does not move. I tried to bring the bad service to the manager named Pumkin and her attitude left alot to be desired. Looks like when some of the staff dont feel like working then they dont have to. Really terrible service indeed