PEP INSTANT MONEY TRANSFER A SHAM

I deposited money at PEP on Tuesday, 13 November 2018 with the expectation that the recipient would be able to withdraw the funds immediately, got a receipt and everything as confirmation that the transaction was successful. As at 16:04 on 21 November 2018, the money is still MIA and PEP is USELESS at providing any form of assistance except to tell me to wait 72 hours. I phoned in on the same Tuesday and call centre agent Dineo...who refused to give her surname because "she's the only Dineo working there" told us the system had been offline when the deposit was made so we should wait 72 hours for the process to be resolved. Made another call on Friday and was told to go in store for the query...I went to the store and got no joy there either because none of the staff, not even the manager could provide an explanation...all they told me was to phone the call centre because they don't know what happened. The call centre agent said to wait till Monday. Monday afternoon, money nowhere to be found. Phoned the call centre again and as luck would have it, Dineo was the assisting agent and again she gave attitude. I told her that I was told to wait till Monday, but the money is still unavailable. She told me that "the day isn't over yet" as if to tell me that she didn't understand why I was phoning in. She then proceeded to tell me to wait yet another 72 hours. I cannot be doing this back and forth only to come back empty handed, my time, petrol price and airtime are not free and it cannot take a whole month for money to be transferred electronically! Why the hell advertise a service that you fail to provide?????? Do you understand that there may have been an emergency that required an immediate transfer of funds? Shut the service down because you are FAILING MISERABLY and to top it all off, you don't give a damn!