PEP *****ING MONEY FROM A PENSIONER

MY GRANNY WHO IS 81 YEAR OLD HAS BEEN ****MED BY PEP.SHE WENT TO PEP ON FEBRUARY IN PROTEA GLEN MALL TO SEND BOTH HER SISTER AND BROTEHR MONEY BOTH WAS R750 COMBINED.

THIS WAS IN FEBRUARY. BOTH THE REECIPIENTS STRIGGLED TO WITHDRAW THE FUNDS DUE TO INCORRECT PIN, SHE WENT BACK TO PEP,PROTEA GLEN THE NEXT DAY TO INQUIER AND SHE WAS PROVIDED WITH DOCUMENTS TO FILL WHICH SHE DID.

SHE THEN WAS INFORMED THAT SHE CAN SUBMIT TE PAPER TO ANY PEP AROUND THE COUNTRY,AS SHE WAS LEAVING BACK TO LIMPOPO,SHE DID SO AND SUBMITTED TO PEP IN PALEDI MALL.

THE MANAGER TOOK THE DOCUMENTS AND SINCE TO THIS DAY ,SHE HAVE NEVER RECEIVED HER MONEY BACK. WHY IS PEP WITHHOLDING AN 81 YEAR OLD GRANDMONETHER'S FUNDS.

I WOULD LIKE THIS TO BE RESOLVED IMMIDIATELY OR WE TAKING THOIS MATTER FURTEHR TO OMBUSDMAN.

THESE ARE THE DETAILS WHICH USED TO SEND THOSE FUNDS. ALL THE ORIGINAL DOCUMENTS WERE ALL SUBMITTED AND NO COPY WAS GIVEN TO HER.

HER ID: *** CONTACT NO: ***

I AM HER GRANDSON AND HEER ARE MY DETAILS;

NAME: ALEX CONTACT NUMBER: ***