PEP Illanga Mall, Nelspruit POOR Service

This store/suppliers need to start reviewing what customers obsession and/or customer service means to them. We bought a phone in March 2019 and a few months after owning it the phone couldn't switch on i. e i June 2019. We returned the phone to the PEP Store Illanga Mall, Nelspruit which is the store were the phone was bought and we were told to wait a 6 weeks /month for the repairs to be done.

There was no communication whatsoever from the store to give feedback and/or progress on the repairs. On 200719 we went to PEP Store at Illanga Mall, Nelspruit to check and we were told that the phone cant be repaired and were given an old phone with burned earphones and was told that it was a "new phone" replacing the other phone.

We refused to take the phone and told them that the phone is not new as it was not in a packaged box and the ear phones were burned.

The manager 's respond (Harriet) was that they will return the phone and we will have to wait another 6wks while they check "the so called new phone". I asked why would a new phone be returned for repairs when it was new and why was the phone not in a branded package and was given a "we dont know answer".

This is poor service. How can one buy a brand new phone and use it for 3 months and send it back for repairs only to wait 2 more months for repairs... I mean really talk about none value for money??