Pep horrible attitude

Good day.

I received such horrible service at the Southway Mall Pep store in Durban, today, 26 December 2017, at around 10:30am, by one of your staff members Zama. My sister and I enquired about cellphones, whether it is possible to purchase a cellphone without purchasing a SIM card. Her reply to that was a rude "how do you buy a phone without a SIM card". So my sister proceeded to tell her that the problem is she already bought a SIM card and RICA'd it and was just looking for a cellphone now. She cut her off mid sentence, saying 'Lalela la sisi, layikhaya iphone ihamba nesim card, translated to 'Listen here sister, here in this place cellphones are sold with SIM cards'. I then interjected, and told her I had purchased my cellphone from Game Stores, and had not purchased a SIM card with it., and had no problems. She then put up her hand, said to me 'Awume sisi, kukhuluma Mina manje angithi ubuzile, awume ke ngikuchazele', translated to 'Hold on sister, I am the one talking now, you asked so let me explain'. When I tried to interrupt her, to explain what I was asking, she then continued, full of attitude saying "Cha ke sisi, akukhona kwa Game Lana, la ikwaPep!', translated to "No, sister this is not Game,this is Pep! '. After being so rudely spoken to, I then spoke directly to my sister saying we must just leave the shop because of the ********** service and attitude.

I am a frequent buyer at Pep stores and found the service I received at this particular store appaling. Your staff needs to be trained thoroughly to deal with customers.

I hope this matter is dealt with immediately.