PEP HOME TABLE BAY MALL RUDE STAFF

Dear PEP Home Table Bay Mall,

I feel it necessary that you are made aware of the absolute lack of professionalism and customer service in your PEP Home store in Table Bay Mall, Saturday 2nd April at 3pm.

Please note that I don't complain on here, unless absolutely necessary. Xolani was the cashier. She was out of her depth and had no clue of what she was doing. Arguing with shoppers who had asked simple requests regarding cellphone contracts and Paxi. She made error upon error and simply rude. It was clear she cannot do a simple cashier job. The que was so long and with the time delays, shoppers left their full trollies and walked one after another. There were two other staff members on the floor gossiping about how bad the PEP management are and they talk about lack of professionalism, infront of the customers, it was so awkward for us. I asked if they can help at the checkout desk. She said no, she's not a cashier. She can only wait till classes need to be wrapped.

How on this modern 2022 earth of ours can you have 1 cashier on duty with two clearly disgruntled staff members displaying extreame distain for the PEP group - on the first Saturday (pay day) of the month at a major large mall. I am sure you don't mind a few trollies being abandoned but how many more will this Xolani upset??

To top it off I eventually got the correct size Paxi bag after having bubble wrap to wrap my item thrown at me (the lady behind me was witness to that), I went to MTN across the way and vented my absolute shock at what I witnessed. They laughed and said it is a regular occurrence at that store, nothing new. They asked me if it were a few regular names.....I said the lady was Xolani.

I just feel that in our current financial climate you might need to address this situation.