Pep Home Richards Bay

<p>I am typing this on behalf of a college, </p> <p> </p> <p>My college went to Pep Home in Richards Bay during the cause of today 25-07-2017 to buy some mugs, She ended up buying x50 mugs at Pep home where the amount came to R364.50, The staff at Pep made my college wait more then an hour and a half before the sales lady requested that she go and do some “window shopping” while they pack her mugs in a carton box. After another hour past by my college went back to the store and on return she found that they still did not pack her mugs. The sales lady who was assisting her was still looking for carton boxes to pack the mugs in, there was another staff member just standing around and not helping the sales lady who was assisting my college. The sales lady then requested my college to help packing the mugs she just bought.</p> <p>This is poor service of Pep home requesting a customer to pack her own goods that she just bought while other staff members are just standing around. My college has asked the one staff member that was just standing there if she is the supervisor whereby she rep**** by telling my college that she is the manager. </p> <p>Whether you are a staff member, a supervisor or a manager it is your responsibility to keep customers happy even if it means that you should pack the goods the customer has bought, not just stand around and look how the customer is packing her own goods.</p>