JR
Jyoti R
1 reviews | Active since Dec 2025
26 Dec 2025, 21:42
PEP Home phoenix plaza
Pep home phoenix plaza is a newly opened store, but customer service is pathetic, store manage & store assistant has a terrible attitude problem & they do not have any plans to help or provide assistance, their care a damn attitude is going to be the demise of the store, I am a pep account holder & I've had some trouble with a purchase & they outright refused to help with understanding what the issue was or find a resolution, instead I was made to look like a fool Infront of a store full of people, highly disappointed has I'm a regular customer! Pathetic service , Terrible Management skills & horrible work ethic!
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Replies (1)JR
Both the store manager (Lunga/Lungi) and a store assistant refused to assist me with an issue that required their attention today 26/12/2025. Despite explaining the problem clearly, I was met with a lack of cooperation and unwillingness to help. The manner in which the situation was handled was unprofessional and disappointing, especially from management who should be setting an example for staff.
As a customer, I expect basic courtesy, accountability, and a willingness to resolve issues. Unfortunately, this experience fell far below the standard I associate with Pep Home.
I would appreciate this matter being investigated and receiving feedback on what steps will be taken to address the behavior of the staff involved and prevent similar experiences in the future.
A little insight into the problem...I had purchased a phone from pep store mt.edgecomb on Christmas day has a gift for my 10 year old son & it had some issues, I went back to the store & they confirmed it was a fault with the phone, & agreed that I could take another phone at a different pep store has they did not have stock of the same phone or get a refund at first I agreed for a refund by it was 10am & the store did not have enough money in the till to refund me, so the manager suggested I go to another store & they will swap the phone for another, I agreed to that & went to pep home in Phoenix plaza as they have a wide variety of phones on display only to be disregarded & made a fool Infront of a store full of people with pathetic attitudes.
Jyoti R's updateReviewer Update
26 Dec 2025, 21:57Both the store manager (Lunga/Lungi) and a store assistant refused to assist me with an issue that required their attention today 26/12/2025. Despite explaining the problem clearly, I was met with a lack of cooperation and unwillingness to help. The manner in which the situation was handled was unprofessional and disappointing, especially from management who should be setting an example for staff.
As a customer, I expect basic courtesy, accountability, and a willingness to resolve issues. Unfortunately, this experience fell far below the standard I associate with Pep Home.
I would appreciate this matter being investigated and receiving feedback on what steps will be taken to address the behavior of the staff involved and prevent similar experiences in the future.
A little insight into the problem...I had purchased a phone from pep store mt.edgecomb on Christmas day has a gift for my 10 year old son & it had some issues, I went back to the store & they confirmed it was a fault with the phone, & agreed that I could take another phone at a different pep store has they did not have stock of the same phone or get a refund at first I agreed for a refund by it was 10am & the store did not have enough money in the till to refund me, so the manager suggested I go to another store & they will swap the phone for another, I agreed to that & went to pep home in Phoenix plaza as they have a wide variety of phones on display only to be disregarded & made a fool Infront of a store full of people with pathetic attitudes.
JR
Jyoti R's update26 Dec 2025, 21:57
Reviewer Update
Both the store manager (Lunga/Lungi) and a store assistant refused to assist me with an issue that required their attention today 26/12/2025. Despite explaining the problem clearly, I was met with a lack of cooperation and unwillingness to help. The manner in which the situation was handled was unprofessional and disappointing, especially from management who should be setting an example for staff.
As a customer, I expect basic courtesy, accountability, and a willingness to resolve issues. Unfortunately, this experience fell far below the standard I associate with Pep Home.
I would appreciate this matter being investigated and receiving feedback on what steps will be taken to address the behavior of the staff involved and prevent similar experiences in the future.
A little insight into the problem...I had purchased a phone from pep store mt.edgecomb on Christmas day has a gift for my 10 year old son & it had some issues, I went back to the store & they confirmed it was a fault with the phone, & agreed that I could take another phone at a different pep store has they did not have stock of the same phone or get a refund at first I agreed for a refund by it was 10am & the store did not have enough money in the till to refund me, so the manager suggested I go to another store & they will swap the phone for another, I agreed to that & went to pep home in Phoenix plaza as they have a wide variety of phones on display only to be disregarded & made a fool Infront of a store full of people with pathetic attitudes.