Pep Home Paxi

Good day,

I am writing to express my frustration and concern regarding the handling of our parcel sent via Capegate, PEP HOME. DELIVERY WAS FOR 3 DAYS.

My parents arranged the delivery in person, assisted by a staff member. She was unprofessional, sweared at my parents and made a scene in the store because she couldn't do her work correctly the first time. Unfortunately, the incorrect delivery destination was captured at the time. Once we received the SMS notification, we immediately returned to Capegate to have the details corrected.

After the correction, the parcel reflected as being in Richards Bay yesterday. I was awaiting the SMS notification to collect the parcel, however, no SMS was received. This morning, upon checking the tracking again, I was very disappointed to see that the parcel is now back in Johannesburg.

This ongoing back-and-forth is extremely frustrating, especially after we took the necessary steps to rectify the initial error. I would appreciate an urgent explanation as to why the parcel was rerouted again and clear confirmation on when and where it will be available for collection.

Please treat this matter as urgent and advise on the next steps to ensure the parcel reaches Richards Bay without further delays.

This needs to be sent to RICHARDS BAY, KWAZULU-NATAL PEP STORES. TODAY. I HAVE SENT MULTIPLE MESSAGES & EMAILS, NO nothing.