PEP HOME JABULANI MALL.

I write this with deep dissapoitment and I am livid with what occured today at PEP HOME JABULANI MALL. I went in to make a money transfere, when I entEred the store I asked the guy at the till point His dark in complexion with fade hair cut and locked hair if they online I want to make a money transfere He rep**** with a long face "YES JOIN THE LINE" because we used to their long faces I complide. We stood on the que for 15min I arrived at the till point and did the money transfere of an amount of R3000 at 11:52:30 date 06/08/2022 I was assisted by the lady XOLILE, She said we will separate the money in to 2 and do 2 separate transferes okay I did that. I asked Her if I could create a different pin She said its up to me if I create a different pin or use the same pin, I decided to use the same pin because I was avoiding complications. She asked for my numbers more 4times I was patient okay the transfere was done She gave me my slips and I left the store. around 15:45pm I recieved a call from the my Sister that the money was withdrawn and they gave Her money transfere call centre number to call and check where the money was withdrawn to my shock ORATILE who was assisting me on the phone confirmed that the money was withdrawn at PEP HOME JABULANI MALL at 12:17pm. I decided to call the branch and report my crises 1stly the phone was passed from 1 person to another 2ndly I was told the branch manager will be available to wednesday no one came with the solution. R3000 its a lot of money I work so hard for PEP HOME JABULANI MALL and the cashier XOLILE to steel my money and get away with it I want my money back and if PEP does not resolve this matter with urgent I'm going to open a case against their cashier XOLILE AND PEP HOME JABULANI MALL.