Pep home Baywest

What a bad experience received from Christelle Phillips who is a second in charge from PEP home Baywest Gqeberha, called the store this afternoon with regards to a refund of money that my sister went to send at pep in February 2024. The day she went to the store they had an issue with the printer and she received a blank slip with no numbers on and they advised she needs to come back for a refund, the completed everything upon her return and was advised that she will receive the funds on the 18th of March 2024. Till this day PEP has not refunded her and bare in mind the R1000 she sent was meant to assist at a funeral back home. This is so dissapointing from pep. She went to the store today and waited for an hour and was later advised that they could not reach the head office with regards to the refund. And Christelle Phillips spoke to her colleagues in Afrikaans saying that she was not the manager at the store that time and this is not her problem. I called her today to find out what is the hold up and she advised that she could not get through to the headquarters, I advised that if we don't get any information I would lay a complaint with the head office and write a review on Twitter and Hello Peter, she advised I can do whatever I want to do😡😡😡😡😡😡😡meaning that she does not care, I wonder how does she assist customers in store if she has such a bad stinky attitude. We don't need such people in Frontline jobs who are not interested in customers.