PEP HOME ARCADIA CASHIER ERROR COST ME EXTRA MONEY

To whom it may concern

RE: PEP HOME CASHIER ERROR FRUSTATED ME AND COST ME MONEY ( RETURN AND EXCHANGE SERVICES) Located in: Suncardia Shopping Centre Address: Shop 11 Sancardia, Stanza Bopape St, Arcadia, Pretoria, 0007 Phone: ***

On the 11 June 2025 @ 13::10 I visited Pep Home to buy a Cable ; I was helped by a gentleman who personally selected my charger and handed over to me as I have asked because of close packaging.

To my surprise when I get at the office is the wrong cable, I quickly went back to Pep without a receipt but It was hardly 5 minutes after I purchased and left their store.

The gentleman was on lunch the 2 Ladies arrogantly told me straight that’s they won’t exchange for me without a receipt even though it was one of their Cashier who personally insisted it’s the correct cable and sold it to me .(I misplaced the cable)

Pep stores it’s a very big brand for them to have such Vague and embarrassing Return and exchange rules and conditions which are very lame with no exception even if it’s their mistake .

I am just worried that if it was someone who used their last money and now the Store is refusing to exchange the item . Pep store you can do better really, and your shop assistant should be more trained to think out of the box and have listening skills and stop being rude.

Marinkie R.