Pep hiding *****s.

I went to pep store festival mall on the 05th of January 2018. when entering the store I was on my cell phone. after speaking on my cell phone I put it in the bag and thereafter continued with my shopping. when I was at the till points to make payments of the items I wanted to buy, I realised that my wallet and cell phone is no longer in my bag. the same phone I used entering the store. I immediately asked for her help in that they show me their footage. I was told firstly that I will I will pay for the footage , the security said so. later I requested to speak to the manager and I was told that they don't have a manager at the store they just have supervisors. sbongile also confirmed that she heard that client pay for the footage. i went to the centre manager and they told me that i was supposed to be assisted at the store and that they cant tell me that. today i went back again and was told that the cameras in store don't work, the ones that work are those that are in the fitting room and till points and they are facing their cashiers. my problem is that Pep has its on interest at heart only if the footage for the whole store is not working, i was not blaming them to say they stole my things, i just needed to indeed see who store my things. they are acting so defensive as though this is not the first incident they had. if they customer matters the footage for the whole store should be working, what if there is a ******* that involves customer ? i am very disappointed in the service received here.