Pep Funeral Policy cancelled without notification

RE: Funeral Policy - Ruth Booysen Policy number - ***<br> I phoned your customer service centre on November 13th 2015, to enquire about the policy that we have taken out with PEP in October 2009. <br> During the conversation it brought under my attention that the policy had lapsed due to payments not being made for 2 months and that subsequent payments be for a new policy with a waiting period. <br> I have been making contributions to this policy since October 2009, for 6 years now. <br> I have not once been informed or made aware of this stipulation, nor have I received any warnings regarding the payments that were due or the overdue payments or that the policy will be seized. Not via correspondence or even telephonically. <br> <br> I hereby request that this policy be reinstated as a family policy and that I will be allowed to make the necessary financial adjustment to bring the policy up to date, as I: <br> Have never been informed that the policy has lapsed<br> Payments after the lapse of the policy was still accepted<br> <br>