PEP fourways clothing mall CEO bad delivery service for my sick mother!!!

I had an urgent parcel delivery from.fourways mall.clothing pep to Cape Town. I asked for " fast delivery" if the teller made a mistake that's NOT my fault. My mother is very sick. I bought 4 items drom.ypir shop and pit urgent medication to her for a bad cough she is 72 years old. She has been waiting a week!!! What is gping on this needs urgent attention below are details

PAXI :) Parcel D*** dropped off at P6356 PEP SANDTON FOURWAYS MALL Destination: P6465 PEP CPT BLUE ROUTE MALL by 2024-05-15. www.paxi.co.za