PEP Ermelo - Repair stuck for weeks, no update

I bought a Stylo Gravity Tab 8 at PEP Ermelo. After a few weeks it started overheating, shutting off, freezing and keypad not working.

I returned it for repair. My Repair ID is ***. Date returned 8 October.

Since then tracking only says "courier has collected". No repair update, no replacement, no call.

It was bought for my 2-year-old child and we have been without it for almost a month now, beyond the promised 2 weeks.

I request urgent feedback and resolution - repair, replace or refund as per Consumer Protection Act. The device was faulty within 6 months.

Store: PEP *** Ermelo Name: Lindiwe Stluma