PEP dstv - how to give customers the run around

Does PEP dstv accommodate its customercustomers or do customers have to accommodate PEP?

I bought the dstv package from pep and tried to schedule a time for installation. Due to a tight work schedule I asked them to come at 4:30 . I made the arrangements to be available then, as I explained to the technicians I normally only get home at 6:30 pm daily as I use public transport and that is the only time I get home. Today I made specially arrangements to be available at 4:30 and informed them that that would would the best time to come as I will not be ABLE make this arrangement again as it costs money to pay for ubber.

I''ve been communicating this to them the entire morning and day. They did not pitch, when I asked them how they suggest we go about this to resolve it- the only suggestions involved me taking time off work which I do no have the luxury for.

Is this their idea of customer service? I thought customer service was accommodating your customer and not behaving as if you doing yiur customer a favour?

Sebei satellites, thanks for unwillingness to accommodate the customer.