Pep Dobsi Point Staff lacks customer service

I want someone to please make me understand the nerve that the cashiers at pep Dobsi point have being disrespectful?

My mother sent me to get money from Pep and I wasn't aware that they need the green book and not my driving license. Instead of Nqobile explaining she gives me attitude and for what I don't know and I am asking relevant questions to understand since it's my first time. I go back home to fetch the green ID Book and now Lebo is the worst. I provide her with the Green Book and now o don't know if it was a standard bank transfer or absa and I only have a screenshoot of the code that is needed. Did she not disrespect me in front of her Manager ,I even told her to allow me to speak as she was raising her voice at me. She then called Nqobile asking if she can for lunch because she was irritated.

Lebo and Nqobile need to be taught manners and proper customer service. We don't need this in a black community honestly. Since Nqobile is very egocentric about being a manager ,can you help her with developing proper customer service approach because wow.

I am disgusted !!!