PEP DISAPPOINTMENT

Good day PEP Mitchell's Plain Promenade. My sister Maylen had a lay bye that she could not afford to take out deposit paid R60. Slip state you can cancel with your identity card and till slip. She went to go cancel and apparently she can't get her money because her signature differ. She was Gomas and married Ontong and still struggle with getting signature the same. Theg refuse to give R60 cash back. Called customer service they provide me with am email address that is not working. She is a regular customer of PEP and never had this problem. They have to apdate their till slip if they make any additional changes. Please she just want her money back.