Pep declines my application for an account!!!

Good day

About a month ago I started applying for a Pep account. I have had a lot of trouble doing so. They first stated they didn't receive the necessary documents from me, although I submitted it online and went into a store to submit my documents. I then re app**** in store. I have been waiting for weeks and also have sent an email with my documents. They have informed me today that they have declined my application due to affordability, I would just like to know how I can open an account at any other shop with immediate effect, but not at Pep. I only have one account on my name, which is paid up to date and my credit score is very good. How can it even be possible that I can't afford to have a Pep account??? I wouldn't even have app**** if I couldn't afford it... This makes no sense, as previous sms' were sent to me stating "... your Pep application is provisionally approved with a credit limit of R4000.00. Activation is subject to your latest 3x payslip or 3x bank statements & ID in store OR email to *** OR Upload: https//ten2.pdws.co.za/R_PepDocs I have submitted payslips as well as Bank Statements in store and per email. One consultant told me that I had no income for March, which is untrue, as my bank statements show my income for March. This is ridiculous!!!