PEP COURIER SERVICE

I AM VERY DISAPPOINTED WITH PEP BALLITO AND PEP'S COURIER SYSTEMS IN GENERAL. MY FRIEND SENT ME A PARCEL THROUGH PEP ON THE 26TH OF SEPTEMBER 2021 FROM PEP BALLITO JUNCTION. MY PARCEL ARRIVED AT PEP P2790 ON THE 28 SEPTEMBER 2021. WHEN I WENT TO GET IT I WAS TOLD THAT THIS STORE DOES NOT HAVE THE RECEIVING FUNCTION, THE PARCEL WILL BE SENT BACK TO BALLITO 12TH OCTOBER 2021, AND BALLITO WOULD CONTACT ME FOR A RESEND AT NO EXTRA CHARGE. UNTIL THIS DAY 28 OCTOBER 2021 I HAVE NOT YET BEEN CONTACTED AND YET I NEEDED THAT PARCEL URGENTLY, EVEN WAITING FOR THE 12TH FELT HARD ENOUGH.

I'M VERY DISAPPOINTED IN THE VISIBILITY AND TRANSPARENCY OF THEIR COURIER SYSTEM, HOW IS IT THAT OUT OF THREE PEPS ON HILLSTREET, THEY CHOSE THE NEWEST ONE THAT DOESN'T HAVE? WHEN THE OTHER TWO OLD PEPS IN HILLSTREET HAVE THIS OPTION, WHERE IS TRANSPARENCY IN THEIR SYSTEMS.

I'M VERY DISAPPOINTED AT THEIR LACK OF COMMUNICATION, I AM STILL NOT CONTACTED.. I DON'T KNOW WHAT IS PEP DOING OR SUGGESTING? THAT I CALL THEM?