PEP Cellphone policy.

My partner went to pep and he bought a phone which was the wrong phone, I called around trying to get help but even the customer service agent couldn't help me. all i wanted to do was exchange the same phone for another brand as this was bought as a company phone. all I'm asking is for you to please help me not a refund its not like i used the phone. i need it for work.

your policy should apply for when the phone was used not for a phone that your PEP staff opened and then say that you cant return it because its not new anymore in that case your staff should not have opened the box in the first place.

cos now I'm sitting in a situation where its the wrong phone what am i supposed to do now when you don't want to help me???