Pep cell sold a ****** phone to me

<p>I purchased a vodafone 6 cell phone from pep cell westgate branch on March 13 2016. On the May 12 2016 my phone was blacklisted , I called Vodacom who informed that the phone had been blacklisted as it was ******.</p> <p>I then returned the phone to Pep cell in westgate branch who took the phone and said they would investigate the issue. They also asked me to email the head office to inform them of the matter I have received no repsonse from them and it's a month later.</p> <p> </p> <p>I then decided to go to the pep cell store where i purchased the mobile phone and they informed me that the phone was returned to them but it was still blacklisted.</p> <p> </p> <p>So I asked for a refund and they refused to give it . How is it possible that Pep cell sells me a ****** phone and then refuses to give me a refund. How is this fair and how is this a good customer service .</p> <p> </p> <p>How does pep cell sell ****** PHONES and when the mistake has been identified they refuse to give me a refund or another phone.</p> <p> </p> <p>They do not show any signs of wanting to resolve this matter</p> <p> </p> <p> </p>