Pep Cell Randburg Square Disgusting service

I would like to formally raise a complaint about the conduct of one of the PEP employees (Ndiphewe) in store today.

When I entered the store, I was standing in the queue waiting to be assisted. During this time, one of the employees approached me in a manner that I found aggressive, unprofessional, and intimidating. She came towards me in a very hostile way and appeared to try to push past or against me. She then spoke to me in her own language and continued doing so, even though I did not understand what she was saying. I found this disrespectful and inappropriate. I was later assisted by a cashier who was friendly and professional, and I appreciate that service.

However, because I was concerned about the earlier employee’s behaviour, I returned to the store to ask for her name. Instead of responding professionally, she reacted with attitude and repeatedly said, “What is my name? What is my name? What is my name?” Her response was rude, confrontational, and unacceptable.

I believe all customers should be treated with respect, professionalism, and in a language they can understand when being addressed in a service environment. I request that this matter be taken seriously and investigated appropriately.