PEP CELL LACKS PRODUCT KNOWLEDGE ON THEIR OWN PRODUCTS IN STORE.

So i go to PEP CELL WESTGATE to buy one of those wifi routers, all goes well i pay they switchf it on and say all is in order. I try to use the it but nothing is happening, i take it back to the store and i am told a number of reasons its not working, i am using the wrong sim card, I must bring a laptop to register on the web, but none of those solutions work. Finaly they change the device to see that was the problem in the first place but because all this was discovered after 7 days, they through store policy BS in my face. I call the compalints line and i am told that the manager will get hold of me, its been 14 days i am still waiting.

so PEP CELL, is treating me unfairly because they dont train thier staff on the products they sell. I have to wait other 3 weeks to get a new device that was never used.

I AM PAYING FOR THE LACK OF PRODUCT KNOWLEDGE FROM THE COMPANY THAT CANT TRAIN STAFF ON THE PRODUCTS THEY SELL...