Pep Cell Key West *****ulent activity

I purchased a cell phone from PeP Cell Key West on the 20/12/2024. Myself and my wife got a TV as a present from my in-laws on the 08/03/2025. I like to watch movies on the phone connected to the TV via a HDMI cable. Only to find out that the cell phone which was purchased from PeP Cell Key West on the 20/12/2024 with a card payment for R 2499.00 which I have to the slip for proof of payment. On that day PeP Cell had sales ladies on duty trying to make you take a phone on credit. I were not interested and had a phone in mind already. I wanted to purchase a Huawei Y62 4gb Ram and 128gb Memory. The sales lady confins me to purchase a Honor X5b Plus which she claims is a much better option. Which is a whole lot of crab. The phone which I was supp**** Honor X5b Plus is a contract phone with missed payments. If you connect the phone to your TV via a HDMI cable. When you try to build the phone to connect to your TV it gives you a message that the phone is blocked. When you press on the message for more details. It gives you a message that the phone is blocked due to the fact that the credit provider installed an app on the phone restricting the phone and blocking some applications due to the fact that it is a contract phone with missed payments. I emailed PeP customer care about this matter. I received a ID number *** for the complaint stating that the issue will be resolved within 48 hours. On the 11/03/2025 after I called the PeP Cell Key West store the area manager called Rosinah Mokonyama contacted me about the issue. She informed me that PeP Cell Key West want to take the phone from me to send it to the credit provider to remove the app. I informed her to that it is totally unexceptable. I purchased a phone from PeP Cell Key West on the 20/12/2024 for R 2499.00 cash and have a slip for proof of payment. How is it possible that PeP Cell Key West supp**** me with a blocked phone which is restricted by an application installed by a credit provider stating that the phone is blocked and restricted due to missed payments if the phone was purchased with cash. This is clearly *****ulent activity. When this was mentioned to Rosinah Mokonyama that I am going to lay a complaint against PeP Cell Key West for ***** with the SAPS, she said that I can go ahead to lay the complaint. She said that I won't get far laying the complaint. This after I went to PeP Cell Key West on the 07/03/2025 and was assited by the store manager Lebo. Lebo actually opened a new Honor X5b Plus to see if the same application is installed on the phone. That axcact phone was also installed with the same application blocking and restricting the phone. How is it possible that PeP Cell Key West supply customers with blocked contract phones selling the phones for cash. When it's brought to there attention they don't want to assist you with a refund or a new phone. Please be carefully to purchase phones from PeP Cell Key West they selling *****ulent phones.