Pep Cell Customer Service is Appalling

I was at Pep Cell Olieven. I stood in the queue. One person was being assisted. Afterwards the cashier by the name of Constance chose to assist another customer who came 5 min after me.

When I told her I'm first in line. She refuted. Upon letting her know that I want to send a parcel via Paxi...she insisted on checking what I am sending. I had already told her it's clothes. She made me take the clothes out of the bag stating that it's imperative that she check.

Then she said to me the system is offline I must go to the other Pep in the shopping complex. I told her I will not go to another Pep she must assist. She then called her colleague to assist and told everyone that I had jumped the queue hence she didn't want to assist. I was assisted by the colleague who also apologized on behalf of Constance as she **** that I didn't queue and also **** about system being offline. She made a spectacle of me making it seem as if I'm lying. I had to prove that I was in the queue. Mind you there were only two people in front of her including myself. This is a complete and utter disservice. I have never seen such where people even lie about offline and send you to another store just when there was nothing wrong with the system. Even upon all of this she still claimed I was lying and refused to apologise.