Pep Cashier error leave pep customer's account block

My sister Natalie made a payment on her PEP account the end of July 2024 to the amount of R200. The cashier at the till incorrectly rang R400 on her account, which was the cashier's mistake. This error was never corrected on my sister's account and her card and account was blocked which prevented her from purchasing on her PEP ACCOUNT. MONTHLY payments are made into my sister's account, but the card was never UNBLOCKED and today is 14 January 2025, six months later. Everytime time sister, Natalie, enquires about her account that is blocked since end of July 2024, then the staff have a lame excuse. Natalie has been phoning the store to speak to the Manager, but to no avail. What do you think about this service, unhelpful and unprofessional because your customer is waiting over 6months for YOUR ERROR, made by the PEP CASHIER, to be rectified.

#unhappycustomer #unsatisfiedcustomer