Pep cashier attitude

On 31/12/24 i went to PEP Greenacres (opposite Shoprite) The cashier was unpleasant and moody she wasn't wearing a name badge and didn't even greet and smile. When requesting to cancel my laybuy she refused. I asked her why and she said they they have had to keep my laybuy for a time and I must take something to the value of my deposit. When I pointed out that the policy states I may terminate my laybuy at any time she rolled her eyes and huffed and puffed walking away from the till point. After a long time she came back to the till point and slammed the parcel down, starting scanning the items and then shoved a piece of paper and pen towards me and mumbled "Sign!" After I signed she asked me if I had taken out the laybuy myself, I said, "yes, would you like to see my I'd?" I then took my id card out for her to verify and she didn't even bother, she just ignored me. She screamed "Liz" 3 times over the till point finally when Liz came to authorize she didn't greet or make eye contact either. The cashier then took the money as if to hand it over to me then pulled the money back as I opened my hand to receive it, she then slammed it down on the counter and shoved it towards me, shouting Next!

The disgusting attitude and lack of customer service being provided in this store needs serious attention.

Management where are you? Staff certainly needs to be trained on etiquette and Policy.

I am very dissatisfied with the way I have been treated, management to oversee staff in check!